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 Call Ahead
Please call ahead if your pet needs emergency care. Calling ahead will alert our staff to the nature of your pet's emergency and will help us prepare to meet you when you arrive -- saving valuable treatment time when every minute counts. Our staff may also give you instructions on how to assist your pet if they are in distress, helping them stay safe and comfortable en route to the hospital.

Use a Pet Carrier or Leash
Please keep your pet—and everyone else—as safe as possible. Please use a carrier if you're bringing in a cat or other small animal or a leash if you're bringing in a dog. If you do not have a leash or carrier, we will provide one for you prior to your entrance into the hospital.

Drive Safely
You'll be safer, and it will minimize the stress on your injured or sick pet. Most of all, breathe! We understand that it's a stressful time. We'll do all we can to make you and your pet comfortable.

Parking
Our hospital has a dedicated parking spot near the front entrance door that is reserved for emergencies only. If you are bringing your pet in for an emergency, please park in the spot marked with the Emergency Parking sign. Our staff will assist you in getting your pet into the 

Arrival
Now that you have called ahead, our staff is prepared and expecting you. You will be met by the reception staff or members of our medical team.

Assessment and Triage
Your pet will immediately be triaged, and depending on their condition, you and your pet will either be seen by one of our veterinarians in an examination room or in the event of a potentially life-threatening emergency your pet will be immediately taken to our treatment area to be assessed by our emergency medical team.

Wait Times
Pets that are stable will be examined by a doctor or technician within 30 to 60 minutes of arrival. Pets with a life-threatening situation will be treated immediately. Pets are treated based on the seriousness of their condition and arrival time.   

Fees

The examination fee for an emergency is $95, or $200 for new clients. Your pet's treatment plan and cost of care will be discussed with you after your pet's initial exam.

If Your Pet is Hospitalized
Our veterinarians will discuss with you at the time of initial consultation the estimated time that your pet will need to be hospitalized. We will update you daily on your pet's progress and if indicated based on a change in your pet's health status, we will discuss any changes in treatment plans as they occur.

 When you are experiencing an emergency with your pet, we provide the compassionate care your pet needs. We know that it is sometimes difficult to determine if your pet is in crisis, which is why we encourage you to call and speak with one of our veterinarians or veterinarian techs. Our staff can answer your question, ease your mind, and provide information that will help you make a decision regarding your pet's medical care.

However, if you are concerned enough to call us, it is usually best to bring your pet in for a visit. Beginning treatment immediately may save a life, shorten recovery time and reduce costs.
And, because our pets can't talk to us, it can be difficult to determine if some situations are truly emergencies. Trust your instincts and "if in doubt, check it out" with a veterinarian.